Ballard is committed to providing the highest level of customer care to our customers worldwide. Ballard’s team of technicians and engineers is dedicated to providing fast and highly professional support to our customers to ensure maximum product reliability.

Customer Care Portal

The customer care portal is your source for information, technical support and documentation downloads.

If you have an account already, login to the customer portal here.

For technical support with Ballard products contact us at the numbers listed below or email bps.service@ballard.com

For your convenience, regional numbers are also available:

Belgium*

0800-268-61

North America*

+1-877-376-0394
China^ 0086-20-2831-7504  Norway*

800-24-671

Denmark

45-8843-5500

United Kingdom*

0-800-014-8403

Germany*

0800-181-1492

 

 

*Toll-Free
^ From 8:30 am to 6:00 pm China Time

For general technical inquiries regarding your Ballard product, please have your Ballard product serial number ready, or include the serial number in your e-mail message. To return a product, contact a Ballard customer representative to obtain a Return Merchandise Aurthorization (RMA).

Stay Up to Date

* fields are required.